Terms and Conditions

DUE TO CURRENT LAWS, WINDYCITYKNIVES.COM WILL NO LONGER SHIP KNIVES TO NEW YORK CITY.
CURRENTLY THE SITE IS SET UP TO ONLY SHIP KNIVES WITHIN THE CONUS, AND U.S. TERRITORIES. IF YOU RESIDE OUTSIDE THE U.S., PLEASE CONTACT US FOR A SHIPPING QUOTE. WE CANNOT GUARANTEE DELIVERY OUTSIDE THE U.S., AND YOU ARE RESPONSIBLE FOR ALL CUSTOMS COSTS (E.G. DUTY, TAXES, ETC.). PAYPAL FRIENDS AND FAMILY IS THE ONLY FORM OF PAYMENT ACCEPTED FOR INTERNATIONAL CUSTOMERS.

PAYMENT METHODS

We accept Visa, MasterCard and Discover credit and debit cards. We also accept PayPal (your shipping address must be "Confirmed"). Additionally, we will accept money orders, cashier's checks, and personal checks. Personal checks require ten (10) business days to clear. If you prefer to mail your payment rather than using a credit / debit card or PayPal, you must call and let us know that you are doing so, in order for us to place the knife you want "on hold". Payments made by check or money order must be received within seven (7) days of your call date. If we do not receive your payment within the stated time, we will contact you. Failure to respond, or payments not received within 14 days after the order was placed will result in cancellation of your order.

Please note that your shipping and billing addresses must be the same. If they are not, you are subject to follow-up contact. If no contact can be made by phone, the order will be cancelled. This policy is to protect our customers from fraud and / or theft.

You may purchase merchandise from this website by using any one of the offered payment options. Windy City Knives reserves the right to change its payment procedures at any time without prior notice to you.

CONDITION OF KNIVES POSTED

Windy City Knives strives to describe the features and condition of each and every knife we sell as accurately as possible. There may be slight variations in our written content, including but not limited to, measurements, description of colors, degree of a noted imperfection, etc. Any remedy for an unintentional error, including but not limited to, description, pricing, or availability is at our discretion. The photographs are as much a part of the description of the knife listed for sale, as the text. Any condition visible in our pictures is considered to be disclosed and does not constitute an error or omission on the part of Windy City Knives.

OFFERS

Windy City Knives will entertain offers on any knife available for sale on the website. Your offer should not include shipping. This is a separate charge that would be added to the agreed-to price. All offers are to be made in writing by email, so that we have a documented record of your offer. Even if an offer is agreed to over the phone, we will also need you to follow-up in an email. Please do not request our "Best Price" on a knife - this is not an auction site. If the knife is on consignment, we must submit your offer to the Consignor for approval. We cannot hold the knife for you while the offer is being considered by the Consignor. Please understand that the knife can sell while we are waiting for a response from the Consignor. The only way to ensure not losing the knife while waiting for a response, is to purchase it at the listed price. Once a knife is ordered, that is your price. Please do not make your offer after making your purchase - it is not allowed, and your offer will not be considered. Please also be aware that some knives are on consignment from the maker. In those cases, best offers cannot be considered, as the maker has already set his price.

SHIPPING

Shipping costs are a flat rate and depend upon the value of the knife and the size of the package. As a general rule, shipping costs within the CONUS are as follows:
Valued up to $749 --- $20
Valued $750+ --- $30
Shipping costs are added to the purchase price of the knife at checkout. All knives ship fully insured for their purchase price, with Signature Confirmation Required upon delivery.

We ship knives Monday through Friday. Orders are shipped within 2 business days of receipt of cleared payment. Our default shipping method is USPS Priority Mail. We will email the tracking number to you as soon as it is available. Note that USPS Priority mail is not a guaranteed delivery service. You can opt to upgrade your shipping service to USPS Priority Express, at an additional cost. USPS Priority Mail Express is a guaranteed delivery service. We reserve the right to use other carriers at our sole discretion.

RETURN POLICY

Your total satisfaction is our goal and priority. Each purchase is thoroughly inspected and carefully packed for shipment. All purchases include a 2-day inspection period. If you are not satisfied with your purchase during this time for any reason, please contact us. Although we request that if you have an issue with a knife, you contact us within 24 hours after receipt. Knives returned due to "buyer's remorse", are charged a 20% restocking fee, as well as the credit card processing fee or PayPal fee (if applicable). Refunds are issued in the same method of payment as the payment for the order. Items that are returned due to being "not as described" or due to our error, will not be charged a restocking fee or the credit card / PayPal processing fee (if applicable). Shipping charges are not refundable, and purchaser is responsible for return shipping. All returns must be sent fully insured for their original purchase price. Please allow up to 5 business days (depending upon your method of payment) for us to process and issue your refund.

If you've used PayPal Goods and Services or any credit card to pay for a knife, and a refund is necessary, the fee paid by Windy City Knives will be deducted from the amount of your returned payment. PayPal and our credit card processor do not refund fees. It is the full responsibility of the buyer to cover those fees. To avoid this potential situation, please contact us prior to making your purchase, to ensure that all your questions are answered. Also consider asking about using PayPal Friends and Family, Postal Money Order, Cashier's / Personal check, Zelle, etc., as your form of payment.

If damage has occurred during shipping and delivery, please contact us immediately. Failure to do so within 24 hours will void your ability to make a claim for carrier damage. Please retain the box and all contents, including the packing materials so that we can provide proof of damage to the carrier.

Knives must be returned in the same condition as received. Knives that are not returned in the same condition as they were sold (e.g. damaged, used, etc.), will not be accepted or credited for return. A sale will be considered complete once the 2-day inspection period has lapsed.

Windy City Knives makes no representations or warranties of any kind. As long as the knife is used as it was intended (knives are not pry bars), most custom knives are guaranteed by the knifemaker. Most mid-tech and factory knives include either the knifemaker's or manufacturer's warranty. However, since many custom knives are constructed of natural materials (e.g. stag, ivory, wood, pearl, etc.) the knifemaker and Windy City Knives cannot guarantee the integrity or durability of these materials. These materials may shrink, crack or discolor due to age, humidity and temperature. And some metals react to air temperature and humidity resulting in carbon spots, oxidation, patina, or rust, so here again the knifemaker and Windy City Knives cannot guarantee against such occurrences. Product pricing and availability are subject to change without notice. Windy City Knives is not responsible for printing or typographical errors.

LAYAWAY PLAN

We do offer a layaway plan on most knives, so that you can pay for your purchase(s) over a period of no more than 60 days. If you wish to make a purchase using our layaway program, you must contact us by phone or email to let us know. The total amount of your order excluding shipping is divided into three (3) equal payments. The first payment is due with the placement of your order, the second payment is due 30 days later, and the final payment is due 30 days after that (60 days after the initial order). The product(s) you purchased will be pulled from stock when you make your initial payment. Products will not ship until the final payment has been received.

Please note that a $25 non-refundable fee will be applied to your initial payment. In addition, the shipping cost is added to your final payment.

Acceptable forms of payment for layaway purchases include PayPal Friends and Family, Zelle or checks. The second and third payment installments are due within 7 days of the scheduled payment date. We will send you a reminder email in advance of the payment due date. Failure to receive your payment within the 7-day period, will result in cancellation of your order and either a refund or store credit (less a 20% restocking fee) for the amount paid to-date. This is in addition to the $25 non-refundable layaway fee. Cancellations of layaway orders are subject to the same 20% restocking fee (of the amount paid to-date), and forfeiture of the $25 non-refundable layaway fee.

There is no prepayment penalty should you wish to complete your purchase early and receive your knife sooner. You can always add products to your layaway order without an additional layaway charge. Your new payment amount will reflect the new item(s) added to your order.

TRADING OR SELLING US YOUR KNIVES

Windy City Knives will consider trading knives. Oftentimes we have something you desire, and you have something we desire. We make no promises about completing a trade. If you have a knife that you want to trade, email us pictures of the knife, its specifications (size, materials, condition), and let us know what knife you are interested in trading for on our site. Each trade will be reviewed and considered on a case-by-case basis.

Windy City Knives will also consider buying your knives. We buy single knives or entire collections. As a rule, dealers will typically offer you no more that 2/3 of the market value of a custom knife, and usually less on a mid-tech or factory knife. Although consignment is an option that would likely yield you more money for your knife or knives, selling us your knives is fast cash. If you have a knife or knives to sell, send us an email with pictures, and the specifics of what you want to sell. If you are located in the Chicagoland area, or a reasonable driving distance from Chicago, appointments for in-person consultations can be made by calling us at the number listed on the Contact page.

DISCLAIMER

By placing an order, the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, or use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered is seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.

LEGAL NOTICE

All notices from Windy City Knives to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Windy City Knives shall be made either by regular mail, sent to the address we provide on our Web site, or first-class mail to our address at: 5550 RFD, Long Grove, IL 60047. Delivery shall be deemed to have been made by You to Windy City Knives five (5) days after the date sent.

All content appearing on this Web site is the property of:
Windy City Knives
Copyright © 2022 Windy City Knives. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2022 Windy City Knives. All rights reserved.

TRADEMARKS

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Windy City Knives. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Windy City Knives or any third party, except as expressly granted herein.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Windy City Knives and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Windy City Knives believes that customer conduct violates applicable law or is harmful to the interests of Windy City Knives and its subsidiaries.

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Windy City Knives makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Windy City Knives SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Windy City Knives BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Windy City Knives.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Windy City Knives is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Windy City Knives.
The inclusion of material on this server does not imply any endorsement by Windy City Knives, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Windy City Knives tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Windy City Knives and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of Illinois shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the Northern District of Illinois. Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Windy City Knives with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Windy City Knives with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Windy City Knives. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.